The season for cleaning is in full swing. Although, in reality, cleaning has no season but traditionally, residential consumers have their possessions cleaned and maintained in the warmer months in the North East part of Wisconsin.
When I am contacted by a potential customer that finds out about my services in the yellow book or on an internet search engine, the one question I can be sure to be asked is “what is different between your service and some of the others”? This question usually comes after the potential customer asks for a “ball park figure” on the cost of the areas or types of surfaces they are looking to have cleaned.
Let’s take carpet cleaning for an example. The consumer wants their carpets cleaned and they are calling for price comparisons between other carpet cleaning companies. Did you know there are many different ways to clean carpet? Encapsulation, Absorbent Compound, Dry Foam , Absorbent Pad, Shampoo and Hot Water Extraction. What is the method you are comparing my price and service to? Green Bay Floor Restore utilizes hot water extraction method in almost all residential settings. Hot water extraction is the recommended method by all major carpet manufacturers as well as the Carpet and Rug Institute of America. HWE, is almost always required to maintain any carpet fiber warranty you may have. We utilize Encapsulation cleaning mostly in commercial settings like offices, churches and schools and other areas where high productivity, lower costs and fast dry time is critical.
Some other benefits you can expect from Green Bay Floor Restore’s carpet cleaning service are, each area is thoroughly vacuumed, corner guards are placed as to not damage any wood work when pulling hoses, floor runners are placed as needed, basic spot treatments are included, fiber rinse which neutralizes alkaline cleaners are run through the system to prevent dull looking or “crusty” carpets after cleaning, grooming the carpets to help dry quicker and utilizing the best air movers money can buy to assure you are back on your carpets within a few hours after they are cleaned. On top of that, you get a company that is held to specific standards by the IICRC (Institute of Inspection Cleaning & Restoration Certification) and is a registered Clean Trust Firm.
Hiring a carpet cleaner that is a certified Clean Trust Firm has benefits to you, the consumer. You can be assured that you will always be presented with accurate information and business will be conducted with honesty and integrity. Cleaning technicians require continuing education to keep up on the latest changes in the industry. We will always maintain liability insurance to protect all parties in the event of an accident. Green Bay Floor Restore a certified Clean Trust Firm will also maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusion and recommendations of arbitration.
So next time you call my competitors for price comparisons, please make sure you are comparing “apples to apples” when shopping on price alone.
I look forward to having you as a new customer or repeat customer. And of course if you have used my carpet cleaning services your referrals are always rewarded.
Stay tuned for next week’s blog on the difference between a carpet cleaning company’s tile and grout cleaning service and Green Bay Floor Restore’s Service. In this case the details are in the pressure.
Jamie Strohmeyer / Owner Green Bay Floor Restore.